Cookie Policy

VOOVIO TECHNOLOGIES, S.L.

COOKIE POLICY

This Cookie Policy provides you clear and explicit information about the technologies we use on our website www.voovio.com (the “Website”), as well as your rights to restrict this use. This Cookie Policy forms part of our Privacy Policy, as well as our Legal Notice and Terms of Use.

Introduction

Our Website uses cookies to manage your use and to understand how people use our Website so that we can provide information about our services in a more personalized way.

The use of our technical cookies is necessary in order to use our Website. For other cookies, you can choose the category of cookies you wish to enable in the cookie banner that appears when you first access our Website.

This Cookie Policy describes what information these cookies collect, how we use them and why we use them. We also indicate how you can restrict or block cookies from being automatically downloaded to your computer device. However, this may have an impact on certain elements of the functionality of the Website with respect to more personalized settings and display as detailed below.

What are cookies?

A cookie is a small file that is downloaded on your computer, phone or any other device with internet access in order to store data that can be updated and recovered by the entity responsible for its installation. The cookies used cannot read data from the hard disk. There are two types of cookies: (i) persistent cookies which remain on your computer and remain valid until the user deletes them or on their expiration date; (ii) session cookies which are deleted when the web browser is closed.

What kind of cookies do we use?

Technical cookies (Necessary): these cookies are necessary for browsing and the proper functioning of the Website. Their use makes it possible to enable the basic functions of the Website and to correctly navigate the pages that make it up, without these cookies our Website cannot function. The legitimate basis that allows us to collect your data through technical cookies is legitimate interest.
Preference cookies: these are cookies that are installed in order to personalize your experience (i.e. the way in which certain windows will or will not appear in your browsing) in accordance with the consents and preferences that, where appropriate, you express while browsing the Website, such as checking whether you accept this Cookies Policy (this will mean that the cookie warning banner will no longer appear, with its corresponding acceptance or not). As in the case of analytical cookies, the legitimate basis that allows us to collect your data through these preference cookies is your consent.
Analytical cookies: these are cookies that allow us to keep statistics for the optimization of the Website. They allow the User to be identified anonymously in order to keep an approximate count of the number of visitors and their trend over time, to know which contents are the most visited, to know whether the User is new or a repeat visitor in order to introduce improvements based on the analysis of the data on the use made by users of the Website. The legitimate basis that allows us to collect your data through these analytical cookies is your consent.

In the table in the following section, the particular cookies used on the Website are shown, with information on their name, type, owner, the purpose for which they are used, the categories of data collected by each cookie and when they expire.

Type	Owner	Cookie name and purpose	Retention period
Preference	Hubspot	__hs_do_not_track This cookie can be set to prevent the tracking code from sending any information to HubSpot.	13 months
Preference	Hubspot	<id>_key When visiting a password-protected page, this cookie is set so future visits to the page from the same browser do not require login again.	14 days
Analytical	Hubspot	hs_ab_test This cookie is used to consistently serve visitors the same version of an A/B test page they’ve seen before.	End of session
Preference	Hubspot	__hs_cookie_cat_pref This cookie is used to record the categories a visitor consented to.	13 months
Preference	Hubspot	__hs_initial_opt_in This cookie is used to prevent the banner from always displaying when visitors are browsing in strict mode.	7 days
Preference	Hubspot	_hs_opt_out This cookie is used by the opt-in privacy policy to remember not to ask the visitor to accept cookies again. This cookie is set when you give visitors the choice to opt out of cookies.	13 months
Technical	Cloudflare	__cfduid This cookie is set by HubSpot’s CDN provider, Cloudflare. It helps Cloudflare detect malicious visitors to your website and minimizes blocking legitimate users. It may be placed on your visitors’ devices to identify individual clients behind a shared IP address and apply security settings on a per-client basis. It is necessary for supporting Cloudflare’s security features.	Maximum of 30 days
Technical	Cloudflare	__cfruid This cookie is set by HubSpot’s CDN provider because of their rate limiting policies.	End of session
Preference	Hubspot	hs-messages-is-open This cookie is used to determine and save whether the chat widget is open for future visits. It is set in your visitor’s browser when they start a new chat, and resets to re-close the widget after 30 minutes of inactivity. If your visitor manually closes the chat widget, it will prevent the widget from re-opening on subsequent page loads in that browser session for 30 minutes.	30 minutes
Preference	Hubspot	hs-messages-hide-welcome-message This cookie is used to prevent the chat widget welcome message from appearing again for one day after it is dismissed.	1 day
Technical	Hubspot	hs-membership-csrf This cookie is used to ensure that content membership logins cannot be forged.	End of session
Technical	Hubspot	__hsmem This cookie is set when visitors log in to a HubSpot-hosted site. It contains encrypted data that identifies the membership user when they are currently logged in.	1 year
Preference	Hubspot	hs_langswitcher_choice This cookie is used to save the visitor’s selected language choice when viewing pages in multiple languages. It gets set when an end user selects a language from the language switcher and is used as a language preference to redirect them to sites in their chosen language in the future, if they are available.	2 years
Analytical	Hubspot	__hstc The main cookie for tracking visitors.	13 months
Analytical	Hubspot	hubspotutk This cookie keeps track of a visitor’s identity. It is passed to HubSpot on form submission and used when deduplicating contacts.	13 months
Analytical	Hubspot	__hssc This cookie keeps track of sessions. This is used to determine if HubSpot should increment the session number and timestamps in the __hstc cookie.	30 minutes
Analytical	Hubspot	__hssrc Whenever HubSpot changes the session cookie, this cookie is also set to determine if the visitor has restarted their browser. If this cookie does not exist when HubSpot manages cookies, it is considered a new session.	End of session
Analytical	Google Analytics	_ga Used to distinguish users.	2 years
Analytical	Google Analytics	_gid Used to distinguish users.	24 hours
Technical	Google Analytics	_gat Used to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_<property-id>.	1 minute
Technical	Google Analytics	AMP_TOKEN Contains a token that can be used to retrieve a Client ID from AMP Client ID service. Other possible values indicate opt-out, inflight request or an error retrieving a Client ID from AMP Client ID service.	30 seconds to 1 year
Analytical	Google Analytics	_gac_<property-id> Contains campaign related information for the user. If you have linked your Google Analytics and Google Ads accounts, Google Ads website conversion tags will read this cookie unless you opt-out	90 days
Analytical	Google Analytics	__utma Used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics.	2 years from set/update
Analytical	Google Analytics	__utmt Used to throttle request rate.	10 minutes
Analytical	Google Analytics	__utmb Used to determine new sessions/visits. The cookie is created when the javascript library executes and no existing __utmb cookies exists. The cookie is updated every time data is sent to Google Analytics.	30 mins from set/update
Analytics	Google Analytics	__utmc Not used in ga.js. Set for interoperability with urchin.js. Historically, this cookie operated in conjunction with the __utmb cookie to determine whether the user was in a new session/visit.	End of browser session
Analytical	Google Analytics	__utmz Stores the traffic source or campaign that explains how the user reached your site. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics.	6 months from set/update
Analytical	Google Analytics	__utmv Used to store visitor-level custom variable data. This cookie is created when a developer uses the _setCustomVar method with a visitor level custom variable. This cookie was also used for the deprecated _setVar method. The cookie is updated every time data is sent to Google Analytics.	2 years from set/update

Blocking or deleting cookies

You can restrict or limit the placement of cookies by adjusting the settings of your browser. However, if you select this setting you may be unable to access certain parts of our website, resulting in less efficient browsing and maybe you cannot take advantage of some of our services. Therefore, it is recommended that you do not disable them.

If you want to disable cookies, go to the “preferences” menu of the browser or browser settings and find the privacy section. As an example, you can follow the instructions below:

Modifications

The website www.voovio.com owned by VOOVIO TECHNOLOGIES, S.L. may modify this Cookie Policy in accordance with legal requirements, or in order to adapt this policy to the instructions given by the Spanish Data Protection Agency. If you need additional information about our use of cookies, please contact us at [email]

Updated version: 23 February 2021